Keep this booklet in your vehicle.
Warranty information is provided to protect your investment with an outline of procedures for solving any problem you may have with your new Toyota vehicle. Your Owner's Manual also contains important information. Be sure to read it carefully.
All information is based on the latest data available at the time of publication, and is subject to change without notice.
Please be aware that any modification to your Toyota vehicle could affect its performance, safety or durability and may even violate governmental regulations.
What is covered?
The warranty period begins on the date the vehicle is first delivered or put into use (in-service date).
Basic Coverage Period:
Toyota warrants that it will either repair or replace any part of the new Toyota vehicle that is defective in material or workmanship under normal use except those items listed under "What in Not Covered" for a period of 36 months or 100,000 kilometers, whichever comes first. Warranty Coverage is fully transferable to subsequent vehicle owner.
Exceptions: The following items specified below are covered for periods other than the Basic Coverage.
The original equipment battery warranty coverage is for 36 months or 100,000 kilometers, whichever comes first.
During the first 24 months of service (up to 100,000 km), a defective original equipment battery will be replaced free of charge.
Should the battery fail after 24 months of service, but before the 37 month of service (up to 100,000 km), it will be replaced under warranty at a 50% charge to the customer.
Surface Rust and Paint Defect:
Surface rust and paint defect appearing on deck panels of pickup truck is covered for 12 months or 20,000 kilometers, whichever comes first. Surface rust and paint defect on other than truck deck panels is covered under the Basic Coverage.
When your vehicle is inoperative due to a warranted part failure, towing service is covered to the nearest authorized dealership.
Tires are warranted under a separate warranty provided by the tire manufacturer.
Warranty repairs (parts and/or labor) will be made at no charge.
This warranty is valid only within the country where the Toyota Distributor listed on Warranty Registration is located
What is not covered?
Factors beyond the Manufacturer's Control:
- Repairs and adjustments required as a result of misuse (e.g., racing, overloading), negligence, modification, alteration, tampering, disconnection, improper adjustments or repairs, accident and use of add-on parts/material are not covered.
- Cosmetic or surface corrosion from stone chips or scratches in the paint is not covered.
- Damage or surface corrosion from the environment such as acid rain, airborne fall-out (chemicals, tree sap, etc.), salt, hail, windstorms, lightning, and floods is not covered.
Lack of Maintenance or Use of Wrong Fuel, Oil or Lubes:
Repairs and adjustments caused by improper maintenance, lack of required maintenance or the use of fluids other than the fluids specified in your Owner's Manual are not covered.
Maintenance is at Owner's Expense:
Engine tune-up, lubrication, cleaning and polishing, replacement of filters, coolant, spark plugs, fuses, worn wiper blades, worn brake pads and linings or worn clutch linings are some of the normal maintenance services all vehicles require.
Normal Noise, Vibration and Deterioration:
Normal noise, vibration, wear, tear or deterioration such as discoloration, fading, deformation or blur is not covered.
Failure of a vehicle on which the odometer mileage has been altered or changed so that vehicle mileage cannot be readily ascertained is not covered.
Incidental or consequential damages such as telephone calls, loss of time, inconvenience, or commercial loss are not covered.
General Information to the Toyota Owner
Where to Go for Warranty Service
Your Toyota dealer will make the necessary repairs using new or remanufactured parts. While any Toyota dealer in this country will perform warranty service, Toyota recommends that you return to the dealership that sold you your vehicle because of their continued and personal interests in you.
Touring/Relocation to another Country
If you are touring or relocate to another country and a problem arises, please consult a local Toyota dealer.
Please note, however, that warranty service may not be provided by the local dealer, because your Toyota vehicle may not comply with the regulatory and/or environmental requirements of such country.
How to get assistance?
At Toyota we are proud of our total commitment to quality design, workmanship, and customer satisfaction. Every Toyota dealership in this country has the tools, equipment, and training needed to service and repair your Toyota vehicle.
In the event a problem arises, please be prepared with the following information:
- An accurate description of the problem including the conditions under which it occurs
- Vehicle model and year
- Vehicle identification number (VIN)
- Present mileage
- Date of purchase
- Selling and servicing dealer
- Service history of your vehicle
For the fastest possible response, we suggest you follow the procedures outlined below in the sequence listed.
Step 1: Talk to Your Toyota Dealer
This is the most direct way to resolve your problems. Every Toyota dealer in this country is ultimately responsible for providing the service and repairs you may need.
First, talk to the dealer service manager or to the customer relations staff. Explain the condition fully. If you feel that your problem has not been resolved, speak with the dealership's owner who is most interested in your continued satisfaction and patronage.
If your Toyota Dealer is unable to provide a solution.
Step 2: Contact Your Distributor
Contact the Service Department of the Toyota Distributor listed on Warranty Registration.
Keep your car in top condition with proper service
Obtaining Warranty Service
You are responsible for delivering your vehicle to any authorized Toyota dealer in this country in order to obtain warranty service.
You are responsible for properly operating, maintaining, and caring for your Toyota vehicle in accordance with the instructions contained in your Owner's Manual.
If your vehicle is subject to use under severe driving conditions, you should follow the maintenance requirements specified accordingly in your Owner's Manual.
You are responsible for keeping maintenance records since it may be necessary in some instances for you to show that the required maintenance has been performed.
What can you do to help protect your Toyota against corrosion?
In order to help protect your vehicle against corrosion, it is important that you care for your vehicle regularly, following these suggestions:
- Wash regularly using cold clean water and mild vehicle wash soap.
- If insects, tar, or other similar deposits have accumulated on your vehicle, wash it as soon as possible.
- Wash your vehicle in the shade.
Under certain conditions, special care should be taken to protect your Toyota vehicle against corrosion.
- If you drive on salted or dust controlled roads, or if you drive near the ocean, hose off the under carriage at least once a month.
- It is important that the drain holes in the lower edges of the doors and rocker panels be kept clear.
- If you detect any stone chips or scratches in the paint, touch them up immediately.
- If you do much driving on gravel roads, consider installing mud or stone shields behind each wheel.
- If you carry special cargo, such as chemicals, fertilizers, deicer salt, etc., be sure that such materials are well packaged and sealed.
- If your Toyota vehicle is damaged due to an accident or similar cause which destroys the paint and protective coating, have your vehicle repaired as soon as possible. The cost of such repairs is considered the responsibility of the owner.